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  • Adrian Plummer
    10
    Points
    Adrian Plummer   
    Having just had to reset my "ideas" password, please can you consider integrating the authentication between this site and the main customer portal?
  • UKCloud Ideas
    10
    Points
    UKCloud Ideas   
    We're currently investigating how we can improve the service reports that we provide in the UKCloud Portal. As part of that process, we have a few questions that will help us understand how you currently use those reports:
    • For what purpose do you use the reports?
    • Which team within your organisation are the reports most useful for?
    • Does the information provided within the reports suit the requirements of the data needed by that team?
    • Are there any aspects of the service that you use that you would like to see represented in the reports that are not currently there?
    Thanks for your help.
  • UKCloud Ideas
    10
    Points
    UKCloud Ideas   
    Idea submitted by an attendee at Meet the Team on 1st November
    It would be useful to have a record of activities performed in the Portal for auditing purposes.
  • droa
    10
    Points
    droa   
    It doesn't seem possible to get maintainence notifications from the service status site https://status.ukcloud.com by any of email, atom or RSS - only incident notifications.
    Could this be added as some maint notifications have mandatory actions attached that may be missed.
  • droa
    10
    Points
    droa   
    It would be good to show open tickets first in the portal ( or have an option to allow this ) to avoid having to page through closed tickets to find old ongoing open tickets
  • droa
    10
    Points
    droa   
    It would be useful to add a count of currently active SRAS certificates for each SRAS VDC, to allow us to identify mismatches between certificate counts and number of devices in use, without having to raise a service request.
  • droa
    10
    Points
    droa   
    It would be really useful to have an Elevated accesible version of the the new Knowledge base as currently if a support engineer posts a link to a new KB article, you have to copy the link off the elevated portal ticket, off your SRAS laptop to an internet connected device in order to view it.
  • droa
    10
    Points
    droa   
    It would be useful to get notified of a count or list of VMs that haven't been booted in over 90 days as these may be suitable for removal, saving money by no longer paying for the storage charges.
  • droa
    10
    Points
    droa   
    In our recent service review the following customer environment status indicators were given to us:

    Old vShield Edges
    Disabled Firewalls
    Out of date Snapshots
    Old VMware tools

    Could these indicators be added to the UKC Portal with notifications if we stop being "green" for each of them
  • droa
    10
    Points
    droa   
    The current UKC Portal has some odd "Captcha" style questions eg How many days are there in a month?  Could a more standard Captcha framework be used (assuming this could be made to work in both Assured and Elevated).

    Also could support for external authentication providers ( eg Google authentication ) be added  (this may have to be Assured only)?