I’ve subscribed to the UK Cloud service status alerts emails and I’m not sure that they are as user friendly as they could be.
If you take a typical alert (example below) it tells me that ‘something’ is going to happen in my environment; however, there is no information about what work is being done and what the impact to us is.
Planned Maintenance - Enterprise Compute Cloud (ASSURED/ELEVATED), All Regions. 14th April 2018 has been scheduled
It’s only when I delve further onto the UK Cloud web site that I get the fuller picture, i.e.:
Planned Maintenance - Enterprise Compute Cloud (ASSURED/ELEVATED), All Regions. 14th April 2018, scheduled 2 weeks from now
UKCloud will be performing Operating Systems upgrades for the Portal
Sat 07:00 14th Apr – Monday 06:00 16th Apr
Impact to customer?
Access to the Portal will be intermittent throughout the maintenance window
I think it would be more efficient and save time if all of this information could be included within the original email alert without having to click on a link.