Ideas Voted On
30PointsIn order to meet monitoring requirements, it would be good to be able to interface our protective monitoring system with ukcloud's portal to pick up events (such as sucessful or failed log-ins, backup failures, etc).
We already monitor the VMs for logins. We would like to extend this monitoring to include UKCloud portal events. At present we have to manually login to monitor these, but would like to be alerted immediately someone logs in.
One of the services we are seeing more and more call for on our Elevated platform is the desire to utilise trusted internet endpoints to support applications running in our elevated domain.
The products team are looking for feedback if this type of internet breakout service providing customers using our Elevated platform with a secure, one-way gateway out to customer approved internet URLs would be of value.
We've identified some potential use cases that include postcode lookups, payment transactions and access to vendor update servers.
This service could help to improve your operational efficiency by providing a simpler alternative to downloading and installing patches within Elevated, or having to use a Cross Domain solution for simple data flows.
We'd love to hear your thoughts in the comments section below - or just vote this idea up if you think it's something we should invest in developing..
70PointsCurrently there is no way to find out if Zerto SLA is being met except to actually log into the portal and check. I would like to see either some form of active alerting by UKCloud that will push out emails should SLA not be met or provide some kind of API that we can then query from our own monitoring systems to determine the SLA status and perhaps RTO status.
It is good to see UKCloud updating to vCloud Director 8.1/2 currently. Why was the decision taken to not upgrade to v9, especially given Adobe's plans to deprecate Flash in the next 3 years?
This is especially prevailant given the current issues and the recent issues involving FireFox deprecating NSAPI plug ins which has lead to a reduced list of compatible browsers.
-10PointsThe email alerts that I receive when a support ticket has been updated are really useful. However, I am concerned that sometimes they contain sensitive information (as the alerts contain the full text of an update). I would rather login to the portal to retrieve the full text, safe in the knowledge that anything sensitive has not been sent over an unknown/insecure email channel.
Suggestion: would it be possible to have the option to disable all text in the email alert, and just have it state just that there has been an update to a ticket?
40PointsIt would be useful to be able to reopen a ticket, if in the view of the customer it has not been resolved.
Tickets can be closed by agents without the agreement of the customer - if the customer has anything to add then (I assume) we need to start a new ticket which is frustrating. If I have misunderstoof the process then please let me know!
40PointsService credits should be automatically forthcoming based on the curent status of an MI. The service credit for a service should stat as soon as the MI is called and end as soon as the MI is resolved.
In addition, a rolling 12 month average uptime for each service should be prominently displayed and if that dips below a certain level then service credits should apply.
The end customer should not have to apply for the service credits nor be subject to arbitrary deadlines.
30PointsAs we do not have access to the vcentre and rely on vcloud, is there a way that UKCLOUD and highlight what the current live version of VMware tools we should be using and any way of getting the version VMs are on via an API?
This would enable us to make sure that VMware tools are kept update which is currently tricky when trying to keep up with any of the updates you do and look at the few hundred servers that we manage.
40PointsCurrently there is no mechanism to failover public (or PSN) IP addresses between vDCs, to redirect traffic between 2 vDCs in a DR failover situation. Global Site Selection via DNS or manual DNS changes could be used to redirect traffic between 2 vDCs with different public IPs, but these options do have limitations (DNS caching etc).
It would be useful to be able to advertise the same IP address/range from 2 different vDCs with BGP preferences plus interface tracking or health checks used to identify the preferred site and update the routing accordingly.
30PointsWould it be possible to reverse the redirection so that portal.skyscapecloud.com directs to portal.ukcloud.com and vcd.potal.ukcloud.com as you are still showing your legacy naming in the URL bars.
Currently when a new IPSec tunnel needs to be created between UKCloud vDC and eg. remote office there are 2 things to do:
1. Create the VPN in vEdge and the corresponding end at remote firewall
2. Amend the vEdge gateway settings using vCloud API to update the external IP address of vEdge which vCloud changes automatically when initial config is saved. This is due to a BUG.
You have a knowledge base articule about this: https://portal.skyscapecloud.com/support/knowledge_centre/bc067168-fb2f-4f8a-93c6-998856d7403b
I don't know if you are aware how frustraing it is to actually go through the pain of manually updating the setting using the API every time a VPN is created.
As we were informed in one of the tickets raised about this issue about 2 years ago You were waiting for VMWare to provide a patch for the issue. 2 years later and it's still not fixed.
Why can't you create an item on the portal under eg. Compute menu where the setting of IPSec gateways could be modified.
Rather than asking your customers to fix something that is currently broken due to the way you designed the network you should provide an easy and quick way of fixing it and not ask customers to follow the painful procedure of using the vCloud API to fix your BUG.