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droa
10
Points
droa   

Show open tickets first in Portal

It would be good to show open tickets first in the portal ( or have an option to allow this ) to avoid having to page through closed tickets to find old ongoing open tickets
  • Oct 31, 2018
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UKCloud Ideas
UKCloud Ideas
We're currently working on implementing a new ITSM tool, due for release in 2019. This new tool will provide more flexible display options than our current My Calls area in the UKCloud Portal. We'll update this idea when we have more news.
  • Dec 13, 2018
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UKCloud Ideas
UKCloud Ideas
Our new ITSM tool displays open tickets on the main landing page. We are currently in the BETA stage of this project and will update this ticket when the new tool is available to all customers.
  • Mar 11, 2019
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  • 0
UKCloud Ideas
UKCloud Ideas
This idea has been moved to the Ideas section of our new UKCloud Community.

To track the progress of this idea, go to: https://community.ukcloud.com/ideas/show-open-tickets-first-in-portal-5ouktnds
  • Jul 16, 2019
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